We at Pikalula is committed to excellence, and the full satisfaction of our customers.
Be assured we are doing everything in our power to get your order to you as soon as possible.
Please consider any holidays that might impact delivery times.
All orders for our products are processed and shipped out in 3-10 business days.
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days.
Please allow additional days in transit for delivery.
If there will be a significant delay in the shipment of your order, we will contact you via email.
WRONG ADDRESS DISCLAIMER
It is the responsibility of the customers to make sure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.
Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.
Pikalula is not responsible for lost or stolen packages. If your tracking information states
that your package was delivered to your address and you have not received it, please report to
the local authorities.
RETURN REQUEST DAYS
Pikalula not allow returns unless the item received is faulty upon receiving.
OUT OF STOCK ITEM PROCESS
Pikalula has the following options in the event there are items which are out of stock
we will wait for all items to be in stock before dispatching.
By accessing our site and placing an order you have willingly accepted the terms of this Shipping
In the event you have any questions or comments please reach us via the following contact:
Email - [email protected]
**Shipping carrier can be seen and choosen upon checkout