We want you (and your baby) to love your Pikalula items so if for some reason they don't meet your expectation, we are happy to offer an exchange or a refund in some cases. Items must be purchased from our web store and be within 7 days of receipt.

We accept returns and refunds for faulty items, in this case we will cover all shipping costs.The refund will be made within 14 days of receiving the item back to our warehouse, in the same form as the original payment.

We will exchange for change of mind and incorrect sizing if the items are in their original unused, unworn & unwashed condition, but subject to stock availability. Postage back to us of an item to be exchanged is the responsibility of the customer. The new item being exchanged will be shipped within 48 hours of us receiving the incorrect item and is also the responsibility of the customer. However, refund is not permitted in this case.

*Please note that all products on sale are not refundable and exchangeable.

All purchases made outside of Malaysia are final and not eligible for a return or exchange.

If you would like to exchange items or request a refund, please email [email protected] or Whatsapp us at +6011-1164 8086 with: 

Your name, contact details and order number, as well as details of the preferred replacement item/s - Item name, colour and size. 

Have another question? Just email us, we would be happy to help - [email protected]